- How do I place an order?
Select the products on the website, add them to the cart, pay for the order, and we will contact you to arrange a convenient delivery time for your order to our store. Your order will be waiting for you at the agreed time. - Do I need to register to place an order?
To place an order, you need contact information for communication: phone number, email address. Also, if you wish, you can complete a full registration in our online store to permanently log in to your account. - Is there a minimum order amount?
The minimum order amount is 30 euros. Orders below this amount are not accepted. - What are the payment methods provided and is payment available upon receipt?
Payment is carried out exclusively by online bank cards, electronic wallets and online payment methods. Payment in cash upon receipt is not provided. - How do I find out the status of my order?
After placing an order, we contact each customer to arrange a convenient time for delivery of the order to the store. The order will be waiting for the customer at the agreed time. You can also find out the status by calling us at +49 6332 47946. - How can I change or cancel an order?
You can cancel an order before it is assembled, on the day of placing this order, by calling us at +49 6332 47946. - What should I do if I want to order for a certain time?
After paying for the order, we will contact you to arrange a convenient time for the delivery of your order to our store. Your order will be waiting for you at the agreed time.
PRODUCTS AND ASSORTMENT - What is the procedure for selling alcohol?
When a customer arrives at the store to pick up their order, it is mandatory to present a document confirming their age of majority. - Can I order an item that is currently out of stock?
No, only products that are in stock are available for order. - Can I order a hot meal or a ready meal?
Products in the ready-to-eat category: kebabs, bread are available only in the offline store. If you need 1-2 positions: ready-made shish kebab, bread, marinated meat, call us at +49 6332 479462, let us know when you arrive to pick up the order. Your order will be waiting for you at the agreed time! If you need more than 2 items, call us and we will arrange the pick-up date and time.
DELIVERY AND PICKUP - Is there a delivery and where exactly is it carried out?
Yes, we are planning to launch the delivery and will inform you about the start of deliveries in the near future.
REFUNDS AND REFUNDS - Is it possible to return a product of proper quality?
There is no provision for the return of goods of proper quality in the online store format.
ASSISTANCE AND DATA PROTECTION - How do I change the phone number in my profile?
If you have registered as a customer in our online store account, you can change your phone number in your personal account.